Decisions set the pace and direction; the rest is follow through.
Given the primacy of decisions, a business can compete and succeed only if it consistently makes good decisions – or, at least, better than its rivals.
Yet how often do you hear “the problem is this and this is what we need to do”? Appropriate if the problem is not complex and the solution obvious. Alternatively, how often have you been in a meeting discussing an issue and hours later there is still no decision and the problem seems less understood than ever?
Solving problems is a clear application of process yet so often it is absent. There is a need to recognise when to encourage divergence in debate (when generating options) and when to encourage convergence (when selecting an option). Applying process and principles into behaviour will encourage teams to choose the best course of action, not just the most obvious.
Decision making is key to superior performance